Returns and refunds policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Customised items and underwear are not eligible for returns except in the case of product faults. If you find a fault within 30 days then you will be entitled to a refund. After 30 days we can only repair or replace the item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at dibo.melbourne@gmail.com. Please note that returns will need to be sent to the following address:
1600 High Street, Glen Iris, VIC, 3146, Australia
Dibo Bodi does not provide return shipping labels. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.
You can always contact us for any return questions at dibo.melbourne@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, custom products (such as special orders or personalized items) and underwear. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a request for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dibo.melbourne@gmail.com.
How can I do a collaboration with Dibo Bodi?
We get asked pretty much every day about collaborations on TikTok and Instagram. In lieu of responding to each email, we have outlined below the types of collaborations that we have done regularly that have proven to work for both parties.
- Local collabs: We are always looking for creative ways to make our content more interesting and engaging and this often involves working with fresh faces. We are Melbourne based and Indi posts daily on socials. Most collabs of this kind involve a weekend shoot in our local area. We like to have fun on these shoots and if they work everyone gets an uplift in exposure. We also offer a product for repeat collaborators to take.
- Influencer collabs: All of our successful influencer collabs have started with a purchase. We have sent out free product to some influencers but have almost never seen this work unless the influencer has purchased in the past. Established celebrities and influencers like Maddie B Webb and Abbie Chatfield started out this way and when we release a new design that we think matches their style we will often reach out about a collaboration based on free product.
- Viral collaborations: Sometimes a customer will post their Dibo Bodi purchase online and the post will go crazy. This can happen regardless of the following they had prior to the post. This happened with a UK customer called Arabella that spawned a collection in our store. We have continued to send style appropriate samples to Arabella.
Please don’t be offended if we don’t respond to your request to collaborate outside of these tried and tested methods. We might change things in the future but as it stands we will stick with what is working.