FAQ
Where are your clothes made?
Our popular strapless, halterneck, vests, and underbust corsets are handmade in our shop in Melbourne Australia. We operate sewing machines and overlockers 6 days a week to keep up with demand. Other items like pants, slips and boleros are bought in from a variety of wholesale suppliers. We are gradually expanding our in-house range to fill the shelves in our shop but until we do we suppliment what we can make so that you can find the right items to complete your outfit.
How long will it take to supply my order?
Many items are shipped directly from stock. We pack orders 5 days a week. Handmade items are made-to-order based on fabric we have on hand. In this case we try to cut within 24 hours of receiving your order and then complete the your corset and ship within 2-3 days. Our shipping provider posts within Australia in 1-5 business days, and the UK and US in 4-9 business days.
Can I pay in USD? What currencies do you accept?
We've been working to improve our service for payments and now accept payments in USD, CAD, GBP, EUR, AUD, NZD and a number of other currencies. When you visit our website your location should drive the currency display, for example, US customers will defauilt to https://www.dibobodi.com/en-us and see product in USD.
Do you ship overseas?
Yes we do! See this blog article for more info.
Why do you ask for my email address?
Email is used for shipping and queries. It is importnant to provide a legitimate email address that you do check becuase some orders are flagged as fraud and may be refunded if you don't respond to our queries. Sometimes customs will use the email address to contact you before they release your package and failure to respond can result in a return to sender. In this case we will refund the product costs but not the shipping costs we incur.
I accidentally ordered without shipping. Can I add shipping to my order?
Yes! Search for "extra" on the webstore or use the links below. Please make sure we can link your shipping order to your original order.
Do you do returns or exchanges?
We encourage you to check size information carefully. We gladly accept returns or exchanges where our product is faulty or there are errors in what was shipped. Please see our returns and refunds policy
How do I lace up my corset?
Generally your corset will arrive with 2 ribbons. One ribbon should be laced across both sides of your corset at the top and the other across both sides at the bottom. Lace the top and bottom ribbons towards the middle like a shoelace and then pull the 4 ends tight and tie in a bow. See this video for instructions:
Do you sell your patterns?
No. Our patterns are part of our intellectual property. If you like our products please purchase them from our store.
What are your opening hours?
If you are a Melbourne local, or visiting Melbourne we'd love to see you in our store at 1600 High Street, Glen Iris, VIC 3146. The shop is open for pick ups between 9:30am and 5pm weekdays and open for retail sales on Saturdays between 12 and 4pm.
How do I contact you?
We get lots of messages through social media and it can be hard to keep track of them all. If you have an issue or question that needs a response please contact us through dibo.melbourne@gmail.com
During the day we are busy on the machines and packing orders so we usually can't answer the phone.
What would I do if I received the wrong order ?
For inquiries of all orders and returns, please contact customer service via dibo.melbourne@gmail.com ASAP to ensure the least complicated/fastest solution.
What if I want a refund/return the order?
Please see our returns and refunds policy
What if i want to cancel the order?
We accept order cancellation requests up until the product has been shipped. After that point the product will need to be returned tok us before we can process a refudn or return.
Please contact our customer service team on dibo.melbourne@gmail.com
What do I do after I place my order?
Please allow 2-3 business days for us to make your order. During busier times like in the lead up to Christmas or when a design goes viral we might need up to 7 business days. Once we ship you will receive a notification to the email address you provided at checkout with the tracking information. Please allow 1-2 days for domestic shipping and 4-9 days for most international orders.
What if I need my order to arrive on certain date?
The best thing to do is to tell us as soon as you place your order. We need to know your order number so that we can prioritise it's production. once you have an order number or if you are unsure if it is worth placing an order please contact us at dibo.melbourne@gmail.com
What if I want to customise the item?
Sorry, we don't do custom orders
What can I do if I need support?
We always welcome questions since it will help both parties avoid any unfortunate misunderstandings and confusion. Our customer service aim to resolve all customer queries and requests as soon as possible and to keep our customers informed throughout the process. Please allow 24 hours (1 business day) for us to respond to your request. This will ensure we can take care of every customer with our utmost care. We will try to reach you as fast as we can!
Does Dibo Bodi ship to my country?
Yes, we do, wherever you are! We have shipped to more than 40 countries. See our bog post for more details.
How do I pay?
Dibo Bodi accepts major cards, G Pay, Shop Pay, and PayPal payment methods through our website. In store we accept card payments and cash.
Do I need to pay custom duty tax?
Where they apply. At the time of writing there were no import duties for US packages. It is the responsibility of the customer to fullfill the tax payment. Please ensure you provide your correct email address to ensure you receive any communications from your domestic customs agency regarding import duties.
How can I do a collaboration with Dibo Bodi?
We get asked pretty much every day about collaborations on TikTok and Instagram. In lieu of responding to each email, we have outlined below the types of collaborations that we have done regularly that have proven to work for both parties.
- Local collabs: We are always looking for creative ways to make our content more interesting and engaging and this often involves working with fresh faces. We are Melbourne based and Indi posts daily on socials. Most collabs of this kind involve a weekend shoot in our local area. We like to have fun on these shoots and if they work everyone gets an uplift in exposure. We also offer a product for repeat collaborators to take.
- Influencer collabs: All of our successful influencer collabs have started with a purchase. We have sent out free product to some influencers but have almost never seen this work unless the influencer has purchased in the past. Established celebrities and influencers like Maddie B Webb and Abbie Chatfield started out this way and when we release a new design that we think matches their style we will often reach out about a collaboration based on free product.
- Viral collaborations: Sometimes a customer will post their Dibo Bodi purchase online and the post will go crazy. This can happen regardless of the following they had prior to the post. This happened with a UK customer called Arabella that spawned a collection in our store. We have continued to send style appropriate samples to Arabella.
Please don’t be offended if we don’t respond to your request to collaborate outside of these tried and tested methods. We might change things in the future but as it stands we will stick with what is working.